FAQs
Browse for the most asked questions by our clients.
Here are some of the most asked question from our clients.
If you cannot find the answer here feel free to reach out to us so we can answer your questions.
Frequently asked questions
1What is an MSP?
An MSP, or managed service provider, is a company that provides IT services to businesses on a managed basis. This means that the MSP takes responsibility for the day-to-day operation and maintenance of the business's IT infrastructure, freeing up the business to focus on its core activities.
2What are the benefits of using an MSP?
There are many benefits to using an MSP, including:
Reduced IT costs: By outsourcing IT to an MSP, businesses can save money on the cost of hardware, software, and staffing.
Improved IT security: MSPs have the expertise and resources to implement and maintain strong security measures, which can help to protect businesses from cyberattacks.
Increased IT uptime: MSPs have the tools and processes in place to quickly identify and resolve IT issues, which can help to keep businesses up and running.
Enhanced IT support: MSPs provide 24/7 support, so businesses can get help with IT issues quickly and easily.
Reduced IT costs: By outsourcing IT to an MSP, businesses can save money on the cost of hardware, software, and staffing.
Improved IT security: MSPs have the expertise and resources to implement and maintain strong security measures, which can help to protect businesses from cyberattacks.
Increased IT uptime: MSPs have the tools and processes in place to quickly identify and resolve IT issues, which can help to keep businesses up and running.
Enhanced IT support: MSPs provide 24/7 support, so businesses can get help with IT issues quickly and easily.
3What are the different types of managed IT services?
MSPs offer a wide range of managed IT services, including:
IT support: MSPs provide 24/7 support for IT issues, such as hardware and software problems, network outages, and security breaches.
IT security: MSPs help businesses to protect their IT infrastructure from cyberattacks.
IT infrastructure management: MSPs manage the day-to-day operation and maintenance of businesses' IT infrastructure, such as servers, networks, and storage devices.
IT project management: MSPs help businesses to plan, implement, and manage IT projects, such as the deployment of new software or the migration to a new cloud platform.
IT consulting: MSPs provide businesses with advice and guidance on IT-related matters, such as security, compliance, and disaster recovery.
IT support: MSPs provide 24/7 support for IT issues, such as hardware and software problems, network outages, and security breaches.
IT security: MSPs help businesses to protect their IT infrastructure from cyberattacks.
IT infrastructure management: MSPs manage the day-to-day operation and maintenance of businesses' IT infrastructure, such as servers, networks, and storage devices.
IT project management: MSPs help businesses to plan, implement, and manage IT projects, such as the deployment of new software or the migration to a new cloud platform.
IT consulting: MSPs provide businesses with advice and guidance on IT-related matters, such as security, compliance, and disaster recovery.
4What is our experience?
We have been in the IT industry for over 10 years and have a team of experienced IT professionals.
5What is our expertise?
We have experience working in the medical, legal and business industries.
6What is our pricing?
Our pricing is competitive and is based on the size of your business and the services that you need. We offer a variety of pricing options to fit your budget.
7What is our customer service like?
We pride ourselves on our excellent customer service. We are available 24/7 to help you with any IT issues that you may have. We also offer a satisfaction guarantee.
8What are our security measures?
We take security very seriously. We use the latest security technologies and procedures to protect your data. We also have a team of security experts who are constantly monitoring our systems for threats.
9What is our disaster recovery plan?
We have a comprehensive disaster recovery plan in place to ensure that your business can continue to operate even in the event of a disaster. Our plan includes a backup of your data, a recovery plan, and a team of experts who can help you to recover your business in the event of a disaster
10What are our references?
We have a number of satisfied customers who can attest to the quality of our services. We would be happy to provide you with references upon request
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Kingston & St. Andrew
Jamaica